If the 3D view is not loading please check the troubleshooting tips below

• Adjust Privacy and Security Settings:

  • Cookies: Ensure third-party cookies are enabled, as some 3D viewers might require cookies to load correctly.

  • In Chrome, go to Settings > Privacy and Security> Cookies and other site data.

  • In Firefox, Options > Privacy & Security > Custom History > Use custom settings for history.

  • JavaScript: Make sure JavaScript is enabled, as it's crucial for dynamic content like 3D models.

  • In most browsers, this can be checked under the Content settings or Site settings.

• Check Content Blocking Settings:

  • Some browsers have built-in content blockers or enhanced tracking protections that might block the embedded content:

  • In Firefox, under Privacy & Security, you might need to adjust or disable Enhanced Tracking Protection.

  • Safari users should check if "Prevent Cross-Site Tracking" is enabled under Safari > Preferences > Privacy.

• Network and Firewall Settings:

  • If the issue persists, it could be due to network-level restrictions. Advise users to check if they are behind a corporate firewall or if their network settings might block certain web content:

  • Ensure the Chaos website domains are whitelisted if using a company network.

• Clear Cache and Cookies:

  • Sometimes, cached data can cause loading issues. Users should clear their browser cache and cookies:

  • In Chrome: Settings > Privacy and security > Clear browsing data.

  • Firefox: Options > Privacy & Security > Clear Data.

• Use Another Browser:

  • If none of the above works, suggest trying a different browser to see if the issue is browser-specific.

• Check Browser Console for Errors:

  • For more tech-savvy users, you can suggest opening the browser’s developer tools (usually F12 or Ctrl+Shift+I), and navigating to the Console tab to look for any error messages that might indicate what's blocking the content.